JP
Jacques P
1 reviews | Active since Nov 2017
02 Dec 2021, 18:57
Vodacom.... More of a frustration than a service provider !!!
Another upgrade and another mess !!! Vodacom don't even respond to Hello Peter anymore. Good luck to current Vodacom clients and if you're considering Vodacom as a service provider.... I would strongly reconsider.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2021, 06:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2021, 06:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JP
Jacques P's updateReviewer Update
03 Dec 2021, 18:10Thank you for the response Vodacom, but that's all you've done. You offered a structured package on Monday 29 November and your consultant would have phoned back to finalize everything. NO ONE PHONED !!! I phoned twice and was told that the consultant I dealt with will phone back. NO ONE PHONED !!! I've been "out of contract" since 1 December, and you will most probably make it my problem when it is your useless service which caused the issue. I WOULD STRONGLY ADVISE ANYONE WHO IS CONCIDERING VODACOM TO RATHER CHANGE TO MTN. THEIR PACKAGES OFFER MORE BENIFITS, ARE CHEAPER AND THEY HAVE AN EFFICIENT CUSTOMER SERVICE CENTRE.
JP
Jacques P's update03 Dec 2021, 18:10
Reviewer Update
Thank you for the response Vodacom, but that's all you've done. You offered a structured package on Monday 29 November and your consultant would have phoned back to finalize everything. NO ONE PHONED !!! I phoned twice and was told that the consultant I dealt with will phone back. NO ONE PHONED !!! I've been "out of contract" since 1 December, and you will most probably make it my problem when it is your useless service which caused the issue. I WOULD STRONGLY ADVISE ANYONE WHO IS CONCIDERING VODACOM TO RATHER CHANGE TO MTN. THEIR PACKAGES OFFER MORE BENIFITS, ARE CHEAPER AND THEY HAVE AN EFFICIENT CUSTOMER SERVICE CENTRE.