Vodacom? more like Voda****. Their service is pathetic and they are *********

Where do I even, I’ll start off by saying I will not be renewing my contract with vodacom next year, I will also be escalating the matter to the consumers board. I will not refer any business to you as well. I’m extremely disappointed , dissatisfied and utterly disgusted about the work ethics and service rendered to your consumers. Especially to a customer who’s made use of your services well over 5years you are quick to deduct money but not to deliver a service to your customers, and quick to sell **** with the most pathetic line “ you’re one of our VIP customers”. How about delivering a VIP service, Then perhaps your cancellation rate wouldn’t be so high.

It all started when first upgraded my contract Nov 2018 the commencement date was supposed to be 01.01.2019 the migration wasn’t done efficiently so I had to pay double the amount in February. Which cost me R4000. Second of all I upgraded to the package of red more data which gives me 10G I’d data I originally had purchased a wireless router which I asked them to cancel as I wouldn’t be needing it as I now took out a package with more data. They then offered me another one of 5G of which I sent the router back to vodacom as I didn’t need it, September last year Ram couriers has record of the device being returned yet I’m still being charged for it. There’s also another additional number registered to my name which is also additional 250 mb which I asked them to remove and it still hasn’t been removed. So I’m being charged for 4 numbers whereas I should only be charged for one number the number that I upgraded with.

I have the reference numbers for the cancellation request

Ref No 1.: *** for the following numbers *** & ***. Ref No 2.: *** for the following number ***.

Lastly my debit date fell on a Sunday so made an EFT payment on my account before they debited me on 27.10.2019 lone and behold they still debited 7PM the Monday evening (After I made the EFT payment) they’re charging me a penalty fee because the debit rejected I will not be paying that fee they can take that fee and shove it deep in their assholes!!!! I was told that it would be escalated to head office and they’ll be notified that I’m refusing to pay the penalty as I had already made payment the day before. This just proves that you’re ********* and just care about making a profit as opposed to rendering excellent service to your consumers who are the people who actually enable you to have a salary at the end of the month.

Resolve the matter and pay me my money bac****!