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chaim S
1 reviews | Active since Feb 2014
22 Dec 2020, 12:40
Vodacom more like Voda****
On the 27 of November I purchased a TV via the vodabucks store. Payment was made and I received a confirmation sms that the TV would be delivered within 5-7 working days. I have made multiple calls to the calls to 135 and have tried to use twitter to get answers however they disregards my consumer right to delivery of the items I paid for as well as my right to know why it has been delayed. The TV has not been delivered and they will not give me an update as to what is going on. This complete disregard of my rights is degusting
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Replies (3)
Vodacom's replyOfficial
22 Dec 2020, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2020, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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chaim S's updateReviewer Update
22 Dec 2020, 15:31That response is not adequate, it is my consumer right to know what is going. The social media team have not given me any information.
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chaim S's update22 Dec 2020, 15:31
Reviewer Update
That response is not adequate, it is my consumer right to know what is going. The social media team have not given me any information.
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chaim S's updateReviewer Update
23 Dec 2020, 12:55This has been with your social media team for 3 days and the refuse to send me any information. Please takeover my query and deal with it promptly.
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chaim S's update23 Dec 2020, 12:55
Reviewer Update
This has been with your social media team for 3 days and the refuse to send me any information. Please takeover my query and deal with it promptly.