Jjvr
Jaco janse van rensburg

1 reviews | Active since Jul 2011

10 Jul 2016, 18:53

Vodacom! More like vodadum

<p>Dear Ridge Mashimby (vodacom customer care)</p> <p> </p> <p>you guys grill us because you want to speak to the account holder! Yet you cant phone my dad in saudi because to quote you kind sir, we can not phone out internationally! What a bunch of useless qlueless people! We phone my dad in saudi and get all his information, on advice of my dad "tell them its me" because last time they give your mom a hard time! This guy gives us all the grief in the world! Asking us 1 million security questions including the date we getting debited! And all because he is a smartass! Ended up telling us we got one of his million questions wrong and he could not help us! such a bit man behind such a little call centre microphone, you refuse to help tho its your job</p> <p> </p> <p>yet another pathetic vodacom experience! So proud of all you, maybe you should award yourself yet another best in africa award, because your customers surely won't</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 05:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team