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MJ
Marco J

1 reviews | Active since Aug 2019

10 Mar 2023, 09:01

Vodacom - more like Voda- GO

Vodacom ??? Last Friday (03.03.23) I looked online to shop for Samsung S21 FE 5G. I saw this really good deal that suits my pocket. I selected it online, minutes later the Vodacom sales department called me to confirm the order (which was the Samsung S21 FE with Galaxy buds live)

I received a call again Tuesday at 07/03.23, 13h05 duration 13mins 42 sec) from Vodacom’s Dispatch/Order confirmation department. Just to find out that the order was incorrect. With no galaxy buds live? The lady doing the confirmation said that she has to cancel this order and transfer my call back to the sale department. I asked how long this will take, and can she not escalate it immediately. She said no it’s a different department and it will take she said anything from 24-48 hours for the Sales department to call. It’s been 3 days already and still no word. This is just an extremely low quality of work and services provided. As an existing customers and being Vodacom most of my life I am disappoint with the service received . Luckily “ALL CALLS ARE RECORDED for QUIALITY PURPOSE…” As per original order confirmation from the first sales call. I want the BLACK SAMSUNG S21 FE 5G with the Galaxy Buds Live RED 185 @ R539 @ 36months. The lead that was given to me was 3-7 working days. As the black was on back order as per salesman. Its been a week now and nothing. Reference number sms’ed to me after placing order SP2N4D. Name: Marco Jonathan Cell No. ***

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2023, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MJ
Marco J's update15 Mar 2023, 10:09
Reviewer Update
Vodacom this is getting ridicules now. After writing my last review. Vodacom only got back to me in 2 days. Apparently, my original order – 03-03-23 I placed my original order. Quote *** Then Vodacom confirmation called to confirm the order. Which was wrong. And cancelled the order. Days later after me trying to get hold of the salesperson finally called me back. After numerous of messages left and calls getting dropped. She called to tell me that the offer was no longer available and gave me another option. I was quick just to accept because of the struggle getting hold of you guys. Second offer quote *** I called in again the next day to get hold of the original salesperson. Then the lady checked my profile and looked at the call log details and got hold of her and said she was going to call me yesterday. I explained to her the issue I am sitting with. She advised because the original deal was no longer available on the system, they could have to manually enter the deal and the original salesperson has to explain to her supervisor. This morning I called again and I told the salesperson to open my profile and see who helped me and put me in contact with her. He told they cant. Which was a lie, I insisted after asking all the security questions for the how many-th time he put me on hold. To tell me that he got hold of her line leader and the line leader has email her to call me as she is working from home. And she will call me back in the next 30mins. Its over an hour and im kinda ****ed. We just wasting a lot of people time vodacom and me time. To conclude - please vodacom I want the original quote deal as soon as possible. Reference quote :*** reference number. SP2N4D. I am leaving cape town and going on holiday next week Thursday on the 23rd of March. I’d like to have my new phone already by then. Please expedite my order Samsung S21 FE 5gig with Galaxy Live Buds on the red deal R185 @ R539 for 36months. Please rep**** URGENTLY and please understand my frustration.