BM
Benisha M
1 reviews | Active since Jun 2019
08 Jun 2019, 07:30
Vodacom monthly unauthorised charges and ********** debit orders!!!
I upgraded my vodacom contract a few months ago and have since been recieving unauthorized charges for VIP games in excess R 400 per month!!!! I have never subscribed to any games nor have i ever downloaded any games whatsoever. Additionally, since my upgrade with vodacom i started receiving a monthly debot order on my bank account noted only as Techzone which is yet another unauthorized charge from vodacom!! Being a "Red" package owner I aready spend a hefty amount on my cellphone bill - NO NEED TO CHARGED ME AN ADDITIONAL UNWARRANTED AND UNAUTHORIZED R600 A MONTH VODACOM!
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Replies (2)
Vodacom's replyOfficial
08 Jun 2019, 13:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2019, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jun 2019, 14:54Dear Benisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply11 Jun 2019, 14:54
Official
Dear Benisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)