Vodacom month-to-month Fibre a ****

I had a month-to-month fibre line with Vodacom which I requested to move to my new residence or cancel as I was moving from where the Fibre was installed. After over 10 emails and probably an equal number of phone calls since 8 March 2022, Vodacom has refused to cancel or move the line but they continue attempting to bill my account monthly and sending me emails to tell me that the account is in arrears. The router is sitting under the kitchen sink cupboard and unplugged because I do not know what to do with it. They also haven’t sent me my contract, which I requested weeks ago.

In fact, they have stopped responding to my emails but continue to send me billing emails.