VODACOM - Month to Month deals are a **** to exploit your money

I*** - I signed up for month to month fibre with Vodacom as it was the only company offering a month to month option. I was renting an apartment and hence not sure of the duration.

No that I am having to move, nearly a year later, I am being told that there is a penalty which I need to pay for the router (hardware) and that this is stipulated in the terms and conditions. The only link to terms and conditions was this, https://www.vodacom.co.za/vodacom/terms/email-acceptable-user-policy, which was in any case not applicable to my Fibre installation / activation.

So this is a way to catch the clients and exploit their money?

I am so frustrated having to be shunted back and forward. I was told that I need to pay the R1400 before they will cancel it or I can have it transfered. I then completed the relocation form on 03/03/2021 (to relocate the line to my new premises 3.9 kms from existing) and have had absolutely no further feedback. Then I have a case number, then it is closed. If you phone you hang on for hours before someone attends to you and then it is not the right department and you get transfered to 5 different people and eventually cut off.

No one gets back to me, I have no idea who to speak to anymore!.

Please help or point me in the right direction.