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graham N
1 reviews | Active since Mar 2009
30 May 2023, 08:46
Vodacom - Monopolistic Attitude
Vodashop Tygervalley refused to accept the return of an overpriced charger, still in original packaging. I then was offered some assistance by "Kurt" who was to phone me back after he got "permission" from head office. Five unreturned calls later, still not resolved. Vodacom seem to believe that they don't have to conform to the consumer protection act, even though their website explicitly states their return policy. I have complained directly on the Vodacom customer care line, no joy. Perhaps this monopolistic attitude is firmly embedded in their culture.
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Vodacom's replyOfficial
30 May 2023, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2023, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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graham N's updateReviewer Update
07 Jun 2023, 11:00After two patient weeks, numerous phone calls, emails to Vodacom Customer Care ( Don't Care) and promises to elevate this to the responsible Regional Manager this issue has not yet been resolved. Vodacom seem intent on destroying what little goodwill they have left for the princely sum of R640.00! We have done everything according to their Terms and Conditions of refund, but to no avail. They seem to also absolve themselves from the Consumer Protection Act.
gN
graham N's update07 Jun 2023, 11:00
Reviewer Update
After two patient weeks, numerous phone calls, emails to Vodacom Customer Care ( Don't Care) and promises to elevate this to the responsible Regional Manager this issue has not yet been resolved. Vodacom seem intent on destroying what little goodwill they have left for the princely sum of R640.00! We have done everything according to their Terms and Conditions of refund, but to no avail. They seem to also absolve themselves from the Consumer Protection Act.