Vodacom Money takers

Good day. Please see attached documents as asked for by this department I would like to point out that I am totally discussed in which this matter of the Late Mr GHD Buyskes has been handled and that Vodacom and the Vodacom Shop in Clearwater has dealt with it as well by putting me through 6 phone calls to *** x2, *** x2 and 082 135 x2 at different times and to be giving different information and not the correct information. Mr GHD Buyskes passed away as you will see from the Death Certificate on the 19th September 2022. Around the 28th September 2022 my husband’s niece was helping me as I had had a major back operation and was lying in the car in the car park area of Clearwater as I couldn’t sit or walk far, and she was running back and forth for me to sign documents to cancel Mr GHD Buyskes cell number and for me to transfer my cell number and Wi Fi number onto my name. All paper work was signed as well as the Death Certificate and ID was handed in to Mason at the shop as proof that Mr Buyskes has passed. Why was this not sent to the Deceased department to cancel my husband’s cell number. Why would I have handed all this in if I didn’t want his line to be cancelled. The monthly amount that came out of my account when my husband was alive was around R368.00 now with the transfer I am been debited R562.27 and been told that November will be in the region of R600.00 and will not be refunded any monies. My new contract debit for 1 line and Wi Fi quotation received is R302.69. this is not acceptable for Vodacom to take money out of my account as they wish. Ever since dealing with Vodacom +- 25 years the debit has always come out of MY Standard Bank account Mr GHD Buyskes never had a debit order for Vodacom with Standard Bank as he did not have an account with them. As a government pensioner and only received a small pay-out I cannot afford to lose money like this and if Vodacom feel they can debit as they like PLEASE just think of the food you are taking out of my mouth. I would like Mr GHD Buyskes cell to be cancelled immediately and the correct debit of R302.69 to go through for the month of December 2022. This matter needs to be resolved ASPA and not in a months time. Thank you. Mrs APS Buyskes. Cell ***.