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Nombulelo N

1 reviews | Active since Jul 2025

04 Jul 2025, 13:57

Vodacom money hungry ******

Vodacom is the ****iest of all companies I have ever had to deal with.They are a bunch of ****** along with their customer agents. First of all when I tried to cancel my contract one of their agents convinced me to upgrade. I upgraded to home internet of 600G day 600G night 30mps for 449 per. On the first day of my upgrade I started having issues with the network when I was streaming. I called in for assistance and nothing changed the network still gave me issues. I called in to cancel my contract in the stipulated time and they gave me a whole bunch of bull and I told them that the agent I spoke to told me that I was allowed to cancel my contract 14 business days into my account if I was not happy. They told me that they would check the recording and that if I was correct they would fetch the router and cancel my contract. They fetch the router but they are yet to cancel my contract. On top of that they debited more than they were supposed to. I recently called in to enquire about the extra charge and they are giving me the run around. I am so sick of their games and tricks, this is a company you do not want to get involved with be warned to anyone who wants a contract with vodacom

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2025, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team