Vodacom Money grabbers

I received a call from a Vodacom agent around the 15th of August 2024 and they advised because I was a loyal customer they were going to migrate my account to a better deal at no cost to me. I asked the lady several times if there will be no additional charge to which she confirmed that there would be no charge. Imagine my surprise when I saw an invoice for an additional R400 odd. When I called the call center, they advised the increase is due to the migration and they could migrate back however I am liable for the R400 for this month. I do not ever want to be contacted by a Vodacom agent again. False information and misleading! Needless to say, I will change provider when my contracts expire!