VODACOM MONDO UPGRADE

Item: Vodacom
Rating: 1
Author: Denzil N

I was contacted by a consultant from Mondo Vodacom ***, and took an upgrade contract on the 19/03/20.

Ever since, I have called in 6 times to both Mando and Vodacom chancellation department would no success. Couldnt get a hold of anyone from Mando, and the vodacom consultant was unable to escalate the matter, nor cancel the contract upgrade, within the 14 day period. Will never again do an upgrade via telesales again.... Many thanks Dissatisfied customer

Helpful (0)

Replies (3)

Vodacom's replyOfficial

25 Mar 2020, 09:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Mar 2020, 09:10

Official

Denzil N's updateReviewer Update

25 Mar 2020, 14:51

Thanks. Still awaiting callback for assistance

Denzil N's update25 Mar 2020, 14:51

Reviewer Update

Thanks. Still awaiting callback for assistance

Denzil N's updateReviewer Update

27 Apr 2020, 08:17

I did receive your email. Waiting for your help and cancelation of the contract. It's gone for more than a month.
My number is ***.
I'm still dissatisfied and disappointed.

Denzil N's update27 Apr 2020, 08:17

Reviewer Update

I did receive your email. Waiting for your help and cancelation of the contract. It's gone for more than a month.
My number is ***.
I'm still dissatisfied and disappointed.