Vodacom & Mondo Mobile loaded inflated upgrade.

Hi

I called 135 from my Vodacom phone to do an upgrade on my line. I spoke to a lady by the name of Moya Mahon, and since I dialed 135 from my Vodacom phone, I expected her to be from Vodacom., but she is an agent for Mondo Mobile. She did not tell me this when I called. She also offered me an upgrade at R69pm which included R125 airtime and 500MB of data to start on 1 September 2020, which I accepted.

Today, on 1 September, I noticed that I did not receive the 500MB of data so I called the upgrade department of Vodacom, through 135, only to be told that :- 1. My upgrade was actually done by Mondo Mobile. 2. My upgrade is for R125 airtime only with no monthly data 3. Vodacom cannot pull the recording of my upgrade because it was done with Mondo Mobile even though I called 135 4. Vodacom cannot fix my contract to what was agreed upon. My reference number with Vodacom is *** and ***.

I called Mondo Mobile and they are utterly useless. Even their manager Trissa Naidoo wouldn't take my call. I was told that she would call me back and that has never happened. It would take them 7 to 14 working days to review my recording of the upgrade and according to the call centre agent, they still won't be able to change my contract to what was agreed upon as per the recording.