Vodacom Mondo bad service

Mondo vodacom contacted me on 13 September. They offered me a router and a Huawei phone. I accepted the deal. I received the router 4 days later but no phone. I contactacted Mondo and they rep****,no stock,.. I the was billed accordingly 5 days for the router after router was delivered. I contacted Mondo begining October to follow up on phone. As the issue was escalated, prommised to be contacted by someone,,on still waiting. I was billed a odd about from vodacom on 8th Ocktober. Contacting Mondo to get info on the debit, but the gentleman said he does no have acces to the debit at the time.. Vodacom s standards of business is a shame. You take money from you customers without providing the service.. Or is it the type of people you employ? I expect results on this matter today.