VODACOM MONDO

<p>COMPLAINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was called on Friday. The lady said she was calling directly from Vodacom Rewards Customer Care and convinced me to take out a data contract. I was offered a 10 Gig during the Day and a 10 Gigi night owl + WiFi router . I asked what model it was and if newest as I do not want an old modem. I was told it was a 2017 latest model excellent high speed and the sales consultant ****. It was a slow 2016 old model. The model was dropped off late Friday afternoon. I charged the unit overnight. The device was defective. The battery kept showing it was depleted and I could get no bars. After spending about no less than 20 hours on the phone from Saturday & Sunday and Monday & Tuesday. I spoke to Aftersales at Mondo and was informed I am in the cool off period after expressing my complaint. I cancelled and asked them to fetch the device Wednesday before 12:00 and to be sure NOT to charge my account or debit my account. I have spoken to several people at aftersales and cancelled several times , yet when I called customer care they were unaware of this. I also tried to get get the sim activated and internnet settings and the device working without any luck even with vodacom's technical department. Mondo Vodacom department must loos my number and never call me again. Mondo has no customer service and incompetant staff. I again called after 5.13 Mondo aftersales to get the reference number again for the cancelleation. Reference number . Mondo called Thursday 29 July 2017 . Device delivered Friday late afternoon 30 July 2017. </p> <p>When I called now Mondo aftersales -again new lady said I received the device on the 27!!!!!!!!!!!!!!!!!!! Are you STUPID???????????????????????? You called me mto sell me the defective device only Thursday 29 July 2017!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been calling since Saturday logging the fact that the device is defective!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I told you to fetch your defective device and cancel this contract now more than 10 TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!What is Wrong with you??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? I should sue Vodacom for all my time waisted on your INCOMPETANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!and email confirmation to ********** ********** </p> <p>Reference number NOKULUNGA SANGWENI was the consultant that gotr my irate call at Mondo Aftersales at REFERENCE </p>