Vodacom - Mondeo *****!

On January 6 2020, a sales consultant by the name ROHITM contacted me on my number. She offered me a contract with Vodacom on a lower subscription than what I'm currently paying (lies!). I told her I cannot afford to extend my current contract with Vodacom and i'm happy it ends in March this year 2020. She then proceeded to assure me that this will run as my current contract to end March 2020 (another lie!). She then proceeded to say I'm a lucky customer for my loyalty to Vodacom and Vodacom is rewarding it's first 10,000 customers for the new year 2 (two) brand new Hisense phones to use however I wanted and give to whoever I want (another lie!). I asked her what the condition is for this and she said no conditions (lie, lie, lie) I have won the phones and she send them to me. During our conversation, I kept harping on the point that I need my contract with Vodacom to expire in March 2020 and no later so I'm not taking a contract extension, and she said yes I shouldn't worry about it (lie). I said I will accept the price decrease on my current contract if it'll still expire on March 2020. She proceeded to sign me onto the "lesser package" with more benefits.

I called Vodacom on Saturday 01 February 2020 to confirm that my contract term is still until March 2020, and to my shock and complete dismay they informed me that it has been extended to March 2022! I asked when this happened because I did not give anyone my permission to extend my contract beyond March 2020. The agent confirmed that they recieved the order from a sales agent name ROHITM. They told they cannot cancel the contract unless they receive the audio recording (which I have today requested Mondeo to provide to Vodacom and escalate the issue to their management - Ashton confirmed he escalated this).

I have checked and instead of my package being less, it has increased from R812 to R1,202.94!!!

This is very ********* and a company such as Vodacom needs to take ownership and start vetting its partners! I have been happy with Vodacom until this point.

Stay away from Mondeo or Modeo or anyone selling on behalf of Vodacom. *****, *****, *****!