Vodacom modem/router

I wanted to take a moment to commend one of your representatives, Koketso Nnia, your call centre agent, who assisted me recently regarding an issue with my modem. Koketso was incredibly helpful and attentive, and I truly appreciate her efforts.

However, when I was escalated to a supervisor for further assistance, I regrettably did not receive the same level of support. The supervisor was not only unhelpful but also dismissive and rude, which was quite disappointing. Till now my issue is unresolved. I still need assistance. I bought a Huawei E5576 router from Pep Cell Store 4577 on 25 September with a vodacom promotion of 50GB + 50GB for 30 days, but only 2GB was loaded. I reported the issue immediately and provided all the details, including the SIM and IMEI numbers, but I have received no feedback, no call, and no resolution.

I hope this feedback helps improve the quality of service and ensures that future customers have a more consistent experience.