DS
Dimpho S
1 reviews | Active since Jan 2022
11 Apr 2024, 17:42
Vodacom mobile services
I am honestly appalled by Vodacom. Their mobile service is so so horrible I cannot even deal.
Helpful (0)
Replies (3)0
Replies (3)DS
Dimpho S's updateReviewer Update
11 Apr 2024, 17:44They claimed that they upgraded my mother’s uncapped router and they actually downgraded her into a 200gb deal. She now has data finishing midmonth and she pays for uncapped.
DS
Dimpho S's update11 Apr 2024, 17:44
Reviewer Update
They claimed that they upgraded my mother’s uncapped router and they actually downgraded her into a 200gb deal. She now has data finishing midmonth and she pays for uncapped.
Vodacom's replyOfficial
12 Apr 2024, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2024, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Apr 2024, 09:47 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to the uncapped package.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to the uncapped package.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2024, 09:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to the uncapped package.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to the uncapped package.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,