CS
Candice S

1 reviews | Active since Sept 2017

13 Jan 2019, 21:36

Vodacom Mobile service: Corporate ********* in the making

I am appalled at your week service and ***** business operations. Out of the 24 months of my last contract, I was a very unhappy customer for 21 of those months. I was so pleased to note that my contract would be ending at the end of November 2018. Low and behold you have continued to debit my account in December and come January 2019, you have the audacity to send me bills for a service that long ended. This abuse by corporate giants to the man needs to be handled in a legally correct manner. If the correct levels of management at Vodacom do not contact me I will be taking legal action.

0
Replies (2)
Vodacom
Vodacom's reply14 Jan 2019, 06:58
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Jan 2019, 13:15
Official
 
Dear Candice 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience. 

Have a great day further. 

Vodacom Consumer Website Team