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Anneke D
1 reviews | Active since Jul 2022
19 Jul 2022, 13:30
Vodacom mobile number on business contract not working
Been having issues with one of our company phone lines for almost 2 months. Cannot receive any sms's or phone calls made from a mobile phone. This has been escalated by our Vodacom account manager 5 times and still no solution. Information for Service request REQ0I*** : (also captured as INC0I*** in Remedy)
Who can I escalate this matter to? Will it be better to move our company contracts to someone else?
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Vodacom's replyOfficial
19 Jul 2022, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team