AS
Attie S

1 reviews | Active since Mar 2022

15 Apr 2024, 11:10

Vodacom Mobile Insurance without requesting it

Vodacom should select a different insurance partner. I have had multiple instances where I elected not to take insurance on my contract devices only to get notified via sms of insurance products being activated on my account. Do not even try phoning to sort this out. It seems as though the insurance is an outsourced service. To make it worse, with all of these instances the insurance message is for a phone of a higher specification than what I have. I assume as it is a higher premium. As soon as I am back in SA, I will again try to sort this out. Hope it will be an easy process, but I am doubtful.

0
Replies (1)
Vodacom
Vodacom's reply15 Apr 2024, 12:06
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team