Vodacom Mobile Data Frustration and very disappointed !!

I tried so many attempts to call and visit the Vodacom shop to correct my account.

It all started last year about Aug 2018 when a teller-marketer from Vodacom called me for an upgrade on my mobile data contract. I thought it was a great deal to pay R149 for 10 gig day and 10 gig night data and decided to take the deal, all though I will be keeping my old device and not getting a new one.

When the new sim card arrive I activated it, and put away the old sim card. Then when I received my bill the next month I notice that I was stilling paying for the old contract together with the new upgraded contract,.

So I went to the Vodacom shop in Vredenburg in the West Coast, and the lady explain to me that they did not give me an upgrade but a new contract my question to her was "why did they tell me on phone that it's an upgrade and that I wont be getting a new device only new sim card" and her response was she don't know, but I can cancel the old one and ask for my money back, and wrote an email to Vodacom requesting to cancel old contract and to refund the amount that was paid for the old contract.

After two weeks I notice my mobile data does not want to work, and phoned Vodacom help desk. It appears that they canceled the new contract and not the old one, and I explained to the lady that I actually want to continue with the new contract and not the old one. Right so she said they will reactivate it and cancel the old one for me

After a month I received my new bill, the old contract has been canceled and the new one reactivated. I paid again for the reactivation which I felt it was not my fault in the first place, then I also notice that the new contract amount is also not right. They offer me a deal of R149 and now I need to pay more then R300 for it.

I went back to Vodacom shop in Vredenburg in DEC 2018 and a different lady helped me this time, and she explain to me that because contract was cancelled they cant give it for me for the same price they gave it to me when they phoned me for the first time with the deal. At this stage I was very angry, she told me she can lodged an email requesting that they correct the account or I can cancel the new contract. I agreed.

Every month since then she is been logging an email and no response from Vodacom head Office , She explain to me she cant do much only send email each time.

I received my new bill and notice that the amount is even more then it was last time and thought by my self I just had enough, struggle after almost half a year paying for something I feel was not provided as promised.

If this is not getting sorted ASAP. I will close my account with Vodacom