PS
Peter S

1 reviews | Active since May 2020

27 Oct 2021, 09:53

Vodacom mobile data fails during load-shedding. Hillcrest Toyota region near M13.

Hillcrest, not far from from the M13. Every time that load-shedding hits we loose our Vodacom mobile data access.

This is when mobile data matters the most, not least due to security apps on cellphones. I can only imagine that the batteries on the tower were ******, but this has been going on for months now. This is a frustrating and potentially dangerous problem. It also caused extreme stress and difficulty when we were providing a venue for a UNISA student to write her online exams.

I understand the problem of battery theft; nonetheless one particularly needs data services when the power is off. It can be a matter of life and death (or passing or failing an Exam when studyingat UNISA is expensive and requires real dedication).

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2021, 11:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
PS
Peter S's update27 Oct 2021, 11:34
Reviewer Update
Thank you (in anticipation) for your prompt response.