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Jagadeesh P

1 reviews | Active since Aug 2018

17 Dec 2020, 19:03

Vodacom mobile contract issue - Billing

I have vodacom mobile contract for last 24 months and on NOV 29 ,2020 mobile contract got expired.I used ti pay 160 ZAR a month and suddenly they are charging me 340 a month for the month of December.I dont know why vodacom havent contacted on time.Now My new contract is in progress for January 2021.I have called numerous times to the support and they keep transfering to different departmnets and no one is resolving the issue.My expectation is vodacom should have contacted me on time for contract renewal or convert it to prepaid.But in my case they are charging me 340 ZAR (Double the amount).Please someone contact me to resolve the issue. Or else i am planning to close my contract and fibre contract as well

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Replies (3)
Vodacom
Vodacom's reply18 Dec 2020, 06:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

JP
Jagadeesh P's update18 Dec 2020, 12:58
Reviewer Update
PLease contact me.Now I have a big concern ..As my new contract renewing in JAN 2021,Vodacom confirmed me I will receive 2000 ZAR woolworths voucher and I can transfer data to my other vodacom prepaid number.Now I spoke to customer care that nothing like voucher is available and I can not transfer the data. PLease clarify me ,I am very concerned with the trust on vodacom now
Vodacom
Vodacom's reply18 Dec 2020, 15:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,