SD
Siyanda D

1 reviews | Active since Apr 2016

19 Jul 2018, 14:51

Vodacom mixed messaged

You guys love ruining my life.

You supp**** me with an invoice proving that I am up to date with my account, however on the credit bureau, you have me as owing.

Can you guys fix this mess yet again - I've honestly had enough of this service provider. The way you treat your customers is shocking to say the least. The telecoms industry need a regulator because you are just doing what you want and playing with people's lives.

It's worse that I do not get responses from you at all regarding this, but you're quick to blacklist someone. Truly and wholly shocking.

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2018, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,