VODACOM MIX UP WITH ACCOUNTS AFTER UPGRADE

I agree with a previous writer that said you just can't rate Vodacom because the service is so poor!! In Dec 2021, to my biggest regret, I upgraded my Vodacom phone. The lady that did the upgrade (since been fired) did a complete mix up of my father's account, mine and also my mothers. They also do not know that I have upgraded; probably never updated their system. Basically sitting here with a free phone. I have communicated this multiple times because I cannot use my screen protect insurance if I don't pay for the phone. I basically only pay for the data. I would've just shut up and took the freebee but as mentioned I need phone insurance and I'm an honest person. I also need my parent's accounts to be restored. My mom is now paying like triple for a pay as you go phone she got decades ago! I even got the Omboetsman to interfere. Also unsuccessful as the Omboetsman does not reply. I just left the query now. It is ridiculous. And what company in the year of 2023 only does business over the phone and not on email. Pathetic really. I want your word on black and white or else, as proven multiple times, it means nothing.