VODACOM MISUSES CLIENT INFORMATION FOR OWN AGENDA

I have never felt so disrespected by a company that I have been patient and loyal to for years!!!

I ordered an IPhone 11 online on Thursday the 5th of December. Shortly after I did that, I received an email from Vodacom stating that my application had been approved and that my new IPhone 11 was on its way.

I called again on Monday the 9th of December to check the status on my order and I had been informed that it a back order as there is no stock. I also received a call from HomeMark which to my knowledge is selling contracts on behalf of Vodacom. The employee called and offered my a Huawei and I told him I am not interested and request him to cancel anything he had captured.

To my surprise, my IPhone 11 order had been replaced by something I clearly stipulated that I was not interested in. I am disappointed beyond measure and I feel insulted by the level of service I have received.