VODACOM MISTREATING CUSTOMER, INCORRECT INFOR JUST TO MADE AN INCENTIVE

Dear Vodacom,

THE MOST DISGUSTING SERVICE RECEIVED FROM YOUR CHATSWORTH STORE. MANAGER SHAIDEN AND THE SALES CONSULTANT IN THE STORE.

1. THE SAY PEOPLE EAT WITH THEIR EYES. JUST LIKE THAT YOUR STAFF IS THE FACE OFF THE COMPANY AND PRESENTATION IN TERMS OF THEIR DRESSING SHOULD BE ADDRESSED. THE FEMALE STAFF THAT ASSISTED LOOKED LIKE SHE WAS ASLEEP AND THEN GOT UP. 2. HER ATTITUDE TOWARDS CUSTOMER IS ABSOLUTELY DISGUSTING. SHE HAS NO WAY OF SPEAK TO CUSTOMER BECAUSE SHE WAS CAUGHT OUT WITH HER OWN WORDS. 3. SHAIDEN THE SO CALLED MANAGER THINKS HE CAN JUST SPEAK ANYHOW TO A FEMALE CUSTOMRE BUT THE WHEN A MALE PERSON IS STANDING WITH HER HE HAS THE RIGHT TO SPEAK IN A POLITE WAY AND WHEN CONFRONTED BY SAYING "ITS NICE THAT YOU ARE BEING POLITE" HE WANTS TO APOLOGIES. WHY APOLOGIES IF YOU WAS NOT WRONG. 4. AS A WELL ESTABLISHED COMPANY WERE IS THE INTEGERITY WITH YOUR STAFF AND THEIR CUSTOMER. DOES NOT MEAN THEY ARE EARNING AN INCENTIVE FOR SELLING A DEVICE THEY SHOULD LIE TO CUSTOMER AND CONVINCE THEM ACCORDINGLY. 5. AN INSURANCE CLAIM WAS DONE BY MRS A NAIDOO ON THE 07/07/2022. CUSTOMER HAD A OPTION BETWEEN A SAMSUNG A73 AND HONOR MAGIC 4 LITE. CUSTOMER WAS SOLD THE PHONE BUT THE SALES AGENT PUTTING THEM OFF BECAUSE THE A73 DOES NOT COME WITH A CHARGER. 6. CUSTOMER WAS ALSO **** THAT THEY ADVISED ON THE SPECS OF THE DEVICE, HOWEVER THE SPECS WAS NOT DISCUSSED ALL THAT SHE ADVISED WAS IT IS A VERY GOOD DEVICE AND SAMSUNG WILL NO LONGER BE ON THE DEVICE. WHERE DOES EDUCATING THE CUSTOMER COMES IN. 7. THE DEVICE WAS RETURNED TODAY AS ITS CLEAR THAT THE DEVICE WAS NOT A GOOD DEVICE AND THE SPECS WERE TERRIBLE. WE WENT INTO THE STORE AND ALL WE EVER GOT WAS ATTITUDE BY SHAIDEN AND THE FEMALE AGENT. 8. ITS VERY SAD AND DISAPPOINTING HOW LOYAL CUSTOMER CAN BE MISTREATED.

VODACOM STOP ROBBING CUSTOMERS. I WILL BE PUTTING THIS STORY ALL OVER SOCIAL MEDIA SHOULD THIS IS NOT RESOLVED. SHAIDEN ADVISE WE HAVE UNTIL MONDAY. ALL WE WANT IS FOR THE CHANGE OF DEVICE TO BE DONE AND THERE AFTER WE WILL BE PORTING ALL OUR PERSONAL NUMBERS TOGETHER WITH OUR BUSINESS NUMBERS AWAY FROM VODACOM.

STOP LYING AND MAKING QUICK SALES JUST FOR INCENTIVES. BE HONEST WITH CUSTOMERS. IF A CUSTOMER ASK IF A SAMSUNG IS BETTER THAN A HONOR BE HONEST AND TELL THEM NO. EXPLAIN THE SPECS. SORT OUT YOUR STAFF AND THEIR ATTITUDE. WE PAID FOR THE DEVICE ITS NOT AS IF VODACOM HAS GIVEN IT TO US FOR FREE. SORT OUT THIS ISSUES TAKE THIS HONOR PHONE BACK AND CHANGE IT FOR A SAMSUNG