Vodacom mistake costs me thousands in money and countless hours without success

Been struggling for 3 months to get a credit owed - everytime it's "yes , we can see the issue but have to escalate it -then nothing. There was also a ***** case logged - can't get any feedback on that either Vodacom deleted my number by mistake , didn't load the debit order when restored and never bothered checking for payment - now I have to suffer with endless hours on the phone with the call center!