LB
Louis B
1 reviews | Active since Sept 2016
24 Jul 2023, 07:34
Vodacom mistake
I had a fibre line installed that never worked . After a lot of phone calls and wrong contract details Vodacom still want to charge me for their mistake on my contract . I will take this matter further. Norhing gets solved from vodacom i have the contract on e mail etc sort out your mistake ......
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jul 2023, 10:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jul 2023, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jul 2023, 11:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, the Fibre Team have provided the below feedback:
Please note that the Balance of Contract charges is for the cost of the ONT which charged over 12 month period even on a month to month contract, though our systems indicate the contract to be on a 12 month order. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Consumer Website Team
Please note that the Balance of Contract charges is for the cost of the ONT which charged over 12 month period even on a month to month contract, though our systems indicate the contract to be on a 12 month order. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Consumer Website Team
Best regards,
Vodacom's reply24 Jul 2023, 11:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, the Fibre Team have provided the below feedback:
Please note that the Balance of Contract charges is for the cost of the ONT which charged over 12 month period even on a month to month contract, though our systems indicate the contract to be on a 12 month order. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Consumer Website Team
Please note that the Balance of Contract charges is for the cost of the ONT which charged over 12 month period even on a month to month contract, though our systems indicate the contract to be on a 12 month order. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Consumer Website Team
Best regards,
LB
Louis B's updateReviewer Update
24 Jul 2023, 12:01Please not this is not a 12month contract i will take rhis further
LB
Louis B's update24 Jul 2023, 12:01
Reviewer Update
Please not this is not a 12month contract i will take rhis further