SI
SALWA I
1 reviews | Active since Oct 2014
16 Nov 2020, 08:04
Vodacom: Missing Data+Data Usage for services?????????
I'm way to upset to start my review with pleasantries. Since my new contract started on 01 October 2020, I have noticed and increase in data usage. In fact its gotten to the point where I have had to try and investigate because its just not making any sense to me.
I have wifi at home (running off fibre) and wifi at work, so the need for me to actually use my own data is minimal. As i'm either at home or work. So this is really frustrating when I feel like I have to buy data every week and within a few days (and just recently within a day), its finished? So upon reading other reviews, I went and checked on my data usage and found data being used for:
Gaming VOIP streaming (I dont even have any games on my phone??) Peer-to-peer file sharing
I can understand my Netflix (which are on wifi only settings), Youtube and Whatsapp usage. But I cannot just accept the costs for other content that I'm not even aware of?
I check weekly that I'm not subscribed to any "Content Services", and I have found at times that even when I block it,, there have been times when this has been deselected...and definitely not by me.
Vodacom, please enlighten me as to why I went to bed with just under 900mb of data...but woke up this morning to a message asking me to top up as my data has run out? This was the last straw. I pay my account each month without fail. I have never in the last 12 years skipped or delayed a payment. I have stuck through all the issues I had and despite promising myself never to renew my contract, I go through all the pros and cons...and stay loyal to Vodacom. So now Vodacom, what are you guys for your loyal customers? This isn't best practice and if I'm not mistaken, its against the CPA regulations....and this is me trying to be very polite and not say what's actually going through my mind.
Please explain why why I'm experiencing this data issues AND DO NOT tell me to phone customer care or go in store because those staff members (and I do apologise for generalising) are pretty clueless and at times incompetant. I do not have the time or patience for this.
Regards Salwa
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Nov 2020, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2020, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 12:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance Regards Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 12:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance Regards Consumer Website Team
Best regards,
SI
SALWA I's updateReviewer Update
18 Nov 2020, 12:54So I missed your 1 attempt to contact me and now I have to go to via the call centre which I specifically mentioned was the one thing I didn't want to do.
Where's that same enthusiasm when you guys bombard me with phone calls about fibre deals and other services? You can phone me over and over for that but the moment I'm the one asking for help, I get the middle finger? Well thank you, thank you for making me feel like a "valued" customer.
As of today I will not recommend Vodacom or any of your services to family or friends. I will ensure the moment I hear that phrase "valued customer" from any of your call centre agents, I will instantly end the call, because I'm not a valued customer, and I very much doubt anybody is.
I'm beyond upset because I'm the one be cheated by my own service provider, and I'l bet if I had to do the same (i.e skip a payment), then you guys wont hesitate to nail me to the wall. Well, I sincerely hope that what you guys put out in the universe, comes back tenfold.
This has been one tough year for many people, not just financially but emotionally as well. And for me to waste my precious time trying to figure out where my data is going to, its not fair. Why should have to constantly worry about my data?
Where's that same enthusiasm when you guys bombard me with phone calls about fibre deals and other services? You can phone me over and over for that but the moment I'm the one asking for help, I get the middle finger? Well thank you, thank you for making me feel like a "valued" customer.
As of today I will not recommend Vodacom or any of your services to family or friends. I will ensure the moment I hear that phrase "valued customer" from any of your call centre agents, I will instantly end the call, because I'm not a valued customer, and I very much doubt anybody is.
I'm beyond upset because I'm the one be cheated by my own service provider, and I'l bet if I had to do the same (i.e skip a payment), then you guys wont hesitate to nail me to the wall. Well, I sincerely hope that what you guys put out in the universe, comes back tenfold.
This has been one tough year for many people, not just financially but emotionally as well. And for me to waste my precious time trying to figure out where my data is going to, its not fair. Why should have to constantly worry about my data?
SI
SALWA I's update18 Nov 2020, 12:54
Reviewer Update
So I missed your 1 attempt to contact me and now I have to go to via the call centre which I specifically mentioned was the one thing I didn't want to do.
Where's that same enthusiasm when you guys bombard me with phone calls about fibre deals and other services? You can phone me over and over for that but the moment I'm the one asking for help, I get the middle finger? Well thank you, thank you for making me feel like a "valued" customer.
As of today I will not recommend Vodacom or any of your services to family or friends. I will ensure the moment I hear that phrase "valued customer" from any of your call centre agents, I will instantly end the call, because I'm not a valued customer, and I very much doubt anybody is.
I'm beyond upset because I'm the one be cheated by my own service provider, and I'l bet if I had to do the same (i.e skip a payment), then you guys wont hesitate to nail me to the wall. Well, I sincerely hope that what you guys put out in the universe, comes back tenfold.
This has been one tough year for many people, not just financially but emotionally as well. And for me to waste my precious time trying to figure out where my data is going to, its not fair. Why should have to constantly worry about my data?
Where's that same enthusiasm when you guys bombard me with phone calls about fibre deals and other services? You can phone me over and over for that but the moment I'm the one asking for help, I get the middle finger? Well thank you, thank you for making me feel like a "valued" customer.
As of today I will not recommend Vodacom or any of your services to family or friends. I will ensure the moment I hear that phrase "valued customer" from any of your call centre agents, I will instantly end the call, because I'm not a valued customer, and I very much doubt anybody is.
I'm beyond upset because I'm the one be cheated by my own service provider, and I'l bet if I had to do the same (i.e skip a payment), then you guys wont hesitate to nail me to the wall. Well, I sincerely hope that what you guys put out in the universe, comes back tenfold.
This has been one tough year for many people, not just financially but emotionally as well. And for me to waste my precious time trying to figure out where my data is going to, its not fair. Why should have to constantly worry about my data?