MM
Michele M
1 reviews | Active since Apr 2021
17 Jul 2025, 10:03
VODACOM - Missing Data purchased
On the 16th July 2025 I purchased 1.5GM data valid for 30 days.
This morning when I checked my data balance on the Vodacom app - it says that I have no data?
When I dial *135# - this also says that I have no data?
Please explain to me where the data is that I purchased?
As I have only used 160mb since the 11th July to date and could therefore not have used all 1.5GM data in less than 24 hours.
Please have a consultant call me so that they can explain what Vodacom been done with my data.
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jul 2025, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2025, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Michele M's updateReviewer Update
18 Jul 2025, 13:12Hi
A consultant has not called me back. Please respond urgently as my data has now completely vanished - please give my data back as I have paid for this and Vodacom has just taken my data.
This is urgent.
A consultant has not called me back. Please respond urgently as my data has now completely vanished - please give my data back as I have paid for this and Vodacom has just taken my data.
This is urgent.
MM
Michele M's update18 Jul 2025, 13:12
Reviewer Update
Hi
A consultant has not called me back. Please respond urgently as my data has now completely vanished - please give my data back as I have paid for this and Vodacom has just taken my data.
This is urgent.
A consultant has not called me back. Please respond urgently as my data has now completely vanished - please give my data back as I have paid for this and Vodacom has just taken my data.
This is urgent.
Vodacom's replyOfficial
21 Jul 2025, 07:17Dear Michelle
As discussed on 2025-07-19 14:39:05 you have received the data.
To add the Home Internet line on the App to your current profile follow the steps below:
Click on My Account
Click on Manage Lines
Add a product or line
Regards
Vodacom Consumer Website Team
As discussed on 2025-07-19 14:39:05 you have received the data.
To add the Home Internet line on the App to your current profile follow the steps below:
Click on My Account
Click on Manage Lines
Add a product or line
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2025, 07:17
Official
Dear Michelle
As discussed on 2025-07-19 14:39:05 you have received the data.
To add the Home Internet line on the App to your current profile follow the steps below:
Click on My Account
Click on Manage Lines
Add a product or line
Regards
Vodacom Consumer Website Team
As discussed on 2025-07-19 14:39:05 you have received the data.
To add the Home Internet line on the App to your current profile follow the steps below:
Click on My Account
Click on Manage Lines
Add a product or line
Regards
Vodacom Consumer Website Team
Best regards,