MS
Marco S
1 reviews | Active since Jan 2014
30 Dec 2018, 12:14
Vodacom missing Data
I recently bought a 3GB Vodacom Data Bundle and received an sms confirmation stating I have 3GB once off data and a free 6GB night owl data to be used between 00:00 and 05:00. But when I check on the Vodacom App, the night owl data is not loaded. A call has been logged and no help is forthcoming as yet to the case of the missing Gigabytes. Please explain how this happens and why Vodacom lies in advertising?
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Replies (2)
Vodacom's replyOfficial
30 Dec 2018, 12:35 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2018, 12:35
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Dec 2018, 12:41 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Business Support Team, refer to service request number S4-WU68N-NNGD. Please allow our team to investigate and resolve the query, once completed they will provide you with feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Business Support Team, refer to service request number S4-WU68N-NNGD. Please allow our team to investigate and resolve the query, once completed they will provide you with feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2018, 12:41
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Business Support Team, refer to service request number S4-WU68N-NNGD. Please allow our team to investigate and resolve the query, once completed they will provide you with feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is currently in hand with our Business Support Team, refer to service request number S4-WU68N-NNGD. Please allow our team to investigate and resolve the query, once completed they will provide you with feedback.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,