MM
Marvin M
1 reviews | Active since Sept 2019
06 Nov 2019, 09:27
Vodacom Missing Airtime Issue - Resolved
My airtime kept on depleting without me having to use it. I lodged a complaint on hellopeter about the matter.
Mahali from Vodacom called me and advised that my number was subscribed to WASP content services. I did not subscribe to the services but I am aware enough to know that it was ***** on the services side, not Vodacom's side.
Mahali advised that the services are called hooked and safari. He said he will cancel my subscriptions and compensate me for the lost airtime.
After all these years, Vodacom as always has come through for me.
Thank you.
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Vodacom's replyOfficial
06 Nov 2019, 11:00Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2019, 11:00
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,