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Sisasenkosi N
1 reviews | Active since Mar 2025
26 May 2025, 22:13
Vodacom missing airtime
I bought R430 worth of airtime which hasn’t reflected on my phone. I tried calling them to speak to a consultant with no success. I got the robot which notified me that I had never recharged in the past 30 days but I did recharge multiple times.
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Replies (2)
Vodacom's replyOfficial
27 May 2025, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2025, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Sisasenkosi N's updateReviewer Update
29 May 2025, 22:12Still a hassle to get the airtime I bought, endless calls with no conclusion and different customer service personnel saying different things. They said they will re_emburse the airtime within 24-48 hours and it's way past that with no call or anything. Still fighting to get my airtime even after giving all the proof they need🤦..
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Sisasenkosi N's update29 May 2025, 22:12
Reviewer Update
Still a hassle to get the airtime I bought, endless calls with no conclusion and different customer service personnel saying different things. They said they will re_emburse the airtime within 24-48 hours and it's way past that with no call or anything. Still fighting to get my airtime even after giving all the proof they need🤦..