Vodacom- Missing Airtime

<p>My name is Bukiwe Balfour. I have had a contract with Vodacom for more than 2 years now. I would like to statement utter dissatisfaction wih Vodacom's poor service. On Sunday 5th February I had an airtime balance of R128.00. I converted R29 of that airtime into data bundles on Monday 6th February 2017. Monday afternoon, both my data and my remaining balnce of R98.00 went missing and i had a R0.00 balance. I was fighting with Vodacom on the phone for almost 30 minutes. I was told by a Consultant/ Team leader named Veli that i would be refunded my airtime within 24 hours. I called again this morning 8 February , requesting my refund. I was told by another consulatant that they cannot see anything on their system regarding a refund, and i had to re-explain myself again. This is not the first time i have experienced this problem of missing airtime. So basically the Consultant who was supposedly getting me off their back and lying to me on the phone when he said that Vodcam would be refunding my airtime. I am actually very angry as i am paying contract customer, whos concerns and query was not resolved at all. I will never refer any potential customer to use the Vodacom Network.Once my contract is paid up. I will be porting to another network. </p>