RR
RIaan R
1 reviews | Active since Feb 2012
11 May 2017, 17:40
Vodacom missing air time
<p>Third time in a year that i have proved that vodacom make your air time disapear and blames it on data use.</p> <p>I have called the call center and only after telling them that i have a 3 part application installed that loged data and air time usage did i convince them to look at my acount .</p> <p> </p> <p>Suprice surpice thay fout the air time i load the the before was gone and nor records of how it could be used. Then thay only offer me a R100 Refund . As thay cant calucte how mutch air time and data i realy used . I have to now wait untill thay can finsinsh there in vestigation . This is crazy and is basicly day ligte ******* . How can vodacom just lose air time . Im not the only one complaining i see there is 10000 of complaints why are thay not fixing it .</p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 May 2017, 07:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 May 2017, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RR
RIaan R's updateReviewer Update
12 May 2017, 10:48Standard replay to all the comlplaints . It does not help me in any way.
right now im out of air time . I cant phone or use data . I cant load more air time as I have no way of ensuring it will actioly be loaded and not disapear again.
the customer is allwais right ... but is allways the one that has to suffer the inconvenience of the service providers incometance .
PS. no one has called me yet in i realy dont think thay will .
RR
RIaan R's update12 May 2017, 10:48
Reviewer Update
Standard replay to all the comlplaints . It does not help me in any way.
right now im out of air time . I cant phone or use data . I cant load more air time as I have no way of ensuring it will actioly be loaded and not disapear again.
the customer is allwais right ... but is allways the one that has to suffer the inconvenience of the service providers incometance .
PS. no one has called me yet in i realy dont think thay will .
RR
RIaan R's updateReviewer Update
12 May 2017, 11:57no phone call yet only a email
We have reviewed the data usage on your mobile number ****** and after a thorough investigation, it was confirmed that the data usage and the billed amounts are true and correct.
As a valued customer of Vodacom and as a once-off gesture of goodwill, ********** 000 credited with a 1 GB once-off 30 day data bundle and R275 airtime
so no billing issue but we happy to refund you just becuse we nice ???
I have asked for full billing details I be loging a complaint with who ever listen .
I have no confidance in Vodacom I cant not load any more airtime untill I have some garantee that this will not happen again .
RR
RIaan R's update12 May 2017, 11:57
Reviewer Update
no phone call yet only a email
We have reviewed the data usage on your mobile number ****** and after a thorough investigation, it was confirmed that the data usage and the billed amounts are true and correct.
As a valued customer of Vodacom and as a once-off gesture of goodwill, ********** 000 credited with a 1 GB once-off 30 day data bundle and R275 airtime
so no billing issue but we happy to refund you just becuse we nice ???
I have asked for full billing details I be loging a complaint with who ever listen .
I have no confidance in Vodacom I cant not load any more airtime untill I have some garantee that this will not happen again .
RR
RIaan R's updateReviewer Update
31 May 2017, 14:52Sill no responce from Vodacom . fater I asked for details and binning reports thay simply ignore me .
RR
RIaan R's update31 May 2017, 14:52
Reviewer Update
Sill no responce from Vodacom . fater I asked for details and binning reports thay simply ignore me .