RS
Rui S

1 reviews | Active since Jul 2011

12 Jul 2016, 15:20

Vodacom Miss leading its Clients

<p>Vodacom has been charging me the wrong costs, i have called the call centre numerous times asking if my roaming is on travel saver and if it is active and everytime i called they said yes and explained how much i am being charged. one week later i come to see my bill is increasing extremly quick and not addding up to what the agent explained i should be paying. so i decided to log a query and to my surprise they message me back saying that the fees are out of travel safer and i have been paying more than double than what was exlpained to me. Why am i getting told my travel saver is active but yet you people bill me incorrectly and telling me i have to pay what the new bill is. This is ******* , if i have requested somehting to be activated then it should be done. You people are making me pay a bill that is not being calculated according to what the agent told me. i have a call ref for that call so i will be taking this to the consumer umboudsman and doing everything in my power to make people see how much vodacom *****s from its clients. if i didnt realise this, i was going to be ****** by your company </p>

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2016, 05:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team