1 reviews | Active since Jul 2011
Vodacom Miss leading its Clients
<p>Vodacom has been charging me the wrong costs, i have called the call centre numerous times asking if my roaming is on travel saver and if it is active and everytime i called they said yes and explained how much i am being charged. one week later i come to see my bill is increasing extremly quick and not addding up to what the agent explained i should be paying. so i decided to log a query and to my surprise they message me back saying that the fees are out of travel safer and i have been paying more than double than what was exlpained to me. Why am i getting told my travel saver is active but yet you people bill me incorrectly and telling me i have to pay what the new bill is. This is ******* , if i have requested somehting to be activated then it should be done. You people are making me pay a bill that is not being calculated according to what the agent told me. i have a call ref for that call so i will be taking this to the consumer umboudsman and doing everything in my power to make people see how much vodacom *****s from its clients. if i didnt realise this, i was going to be ****** by your company </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
