Vodacom Misrepresentation -Upgrades-Vodacom Clearwater mall
<p>I went into the shop to confirm my upgrade after receiving a message that it is due. I specifically asked the consultant if I would be paying for both devices and if my contract was ending. The consultant confirmed that my contract was already due for the upgrade and that there would only be one payment due for the new advice. Vodacom has now charged me for 2 devices! After checking with the Vodacom consultant. I am also unable to reach William the manager as he is never there. I have left two messages for him and he still hasnt contacted me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
