LG
Leslie G
1 reviews | Active since May 2014
07 Jan 2019, 12:52
Vodacom Misrepresentation (Overcharging)
In May 2018 I took out an upgrade with Vodacom online. All seemed well until I received my first bill and noticed that the debit amount was incorrect. Since then I have made countless calls to vodacom. I have lost count with the number of times this matter has been “escalated” and “sent to back office”. Each time I am told that the debit amount will be corrected and the additional billing will be reversed but each month I am still overcharged.
I even have confirmation in writing from Vodacom that the amount I am being billed is incorrect but this still has not been resolved.
I hope that once Vodacom sees this they will rectify the situation otherwise I plan on taking this matter further legally.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
07 Jan 2019, 13:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2019, 13:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
LG
Leslie G's updateReviewer Update
09 Jan 2019, 11:50So apart from the Auto-reply from Vodacom above, no one has contacted me over this matter.
Why am I not surprised...
LG
Leslie G's update09 Jan 2019, 11:50
Reviewer Update
So apart from the Auto-reply from Vodacom above, no one has contacted me over this matter.
Why am I not surprised...
Vodacom's replyOfficial
09 Jan 2019, 19:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
Vodacom's reply09 Jan 2019, 19:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Consumer Website Team
LG
Leslie G's updateReviewer Update
10 Jan 2019, 21:53There was a missed call at 7:30pm on my phone last night from Vodacom. That’s the only time you guys ever called.
That’s not much of an effort.
LG
Leslie G's update10 Jan 2019, 21:53
Reviewer Update
There was a missed call at 7:30pm on my phone last night from Vodacom. That’s the only time you guys ever called.
That’s not much of an effort.
LG
Leslie G's updateReviewer Update
10 Jan 2019, 21:56Besides, there’s nothing to discuss. 1. The premium I was quoted and the premium I am currently paying is not the same. This is misrepresentation
2. This has been going on for months.
LG
Leslie G's update10 Jan 2019, 21:56
Reviewer Update
Besides, there’s nothing to discuss. 1. The premium I was quoted and the premium I am currently paying is not the same. This is misrepresentation
2. This has been going on for months.
LG
Leslie G's updateReviewer Update
14 Jan 2019, 16:36I spoke to the Call Centre on Saturday that sold me the contract. They advised that a manager would call me back on Monday but they have not done so.
LG
Leslie G's update14 Jan 2019, 16:36
Reviewer Update
I spoke to the Call Centre on Saturday that sold me the contract. They advised that a manager would call me back on Monday but they have not done so.
LG
Leslie G's updateReviewer Update
16 Jan 2019, 18:40Update: I received a call yesterday from a guy from Vodacom who firstly, did not even understand my complaint at all and secondly, is trying to tell me that because I was being debited the incorrect amount from the first debit that the debit amount is correct.
It’s been 8 months now and I’ve been querying this issue from the first month.
I’ve really had it with Vodacom.
LG
Leslie G's update16 Jan 2019, 18:40
Reviewer Update
Update: I received a call yesterday from a guy from Vodacom who firstly, did not even understand my complaint at all and secondly, is trying to tell me that because I was being debited the incorrect amount from the first debit that the debit amount is correct.
It’s been 8 months now and I’ve been querying this issue from the first month.
I’ve really had it with Vodacom.