MD
Marcelle D

1 reviews | Active since Nov 2018

20 Nov 2018, 09:15

Vodacom Misrepresentation of airtime/data purchase options

I converted some airtime to buy a data bundle for 30 days, 500MB at R63 as advertised, however I received 250 MB with a further 250 MB ("FREE" Night Owl Data to use between 00:00 and 05:00). When I queried with their customer services, I was told that "as per their terms & conditions" this is relevant to that offer, however, I understood that I was purchasing what they offered "500MB data at R63". I am angry because my expectation was for 500MB not 250MB and 250MB night owl. Surely my expectation is that they give me what they advertise for the price they advertise? I am an honest person and all I want is what I believed I would get if I chose that option. If I go to the shop and see an apple marked R5 - I expect to pay R5 and get the whole apple, not half of it for that price because there are "terms and conditions"?

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Replies (2)
Vodacom
Vodacom's reply20 Nov 2018, 11:11
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 Nov 2018, 13:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team