YF
Yazed F
1 reviews | Active since Jan 2019
01 Jan 2019, 17:00
Vodacom Misrepresentation of airtime/data purchase
when dialling *135# and you are buying data. 500MB at R63. received 250 MB with a further 250 MB ("FREE" Night Owl Data to use between 00:00 and 05:00). It is a total misrepresentation of what Vodacom is offering. So now I have to buy R100 for 1gig to receive 500MB of data.... and 500MB Night Owl Which does'nt get used anyway and whatever data is left at the end of 30 days is lost to us as loyal customers anyway.
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Replies (1)Vodacom's replyOfficial
02 Jan 2019, 14:27Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2019, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
