AM
Ashley M
1 reviews | Active since Oct 2019
03 Feb 2022, 08:28
Vodacom misrepresentation
I upgraded my contract in January and agreed to a subscription of R349pm x 24. I now get a statement asking for R599? I called Vodacom several times and apparently my claim has been escalated. To date no one has contacted me or acknowledged the recording as this was done over their upgrade call center
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Vodacom's replyOfficial
03 Feb 2022, 09:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2022, 09:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team