Vodacom Misrepresentation

On Wednesday (09/05/18) I took an upgrade of my vodacom cell line over the phone through their online department. I was assisted by the call center agent and decided on a Samsung S8 on the Vodacom Smart S plan. I at that point asked if the deal would include the 1gb that vodacom was including every month for 24 months on smart S packages. I was informed by the consultant that it would indeed be included in the package. I then asked what would be the complete subscription for the contract per month and was informed that this would be R515 per month, which I agreed to. I was then advised that the confirmations department would call to confirm the contract with me.

Later that afternoon the confirmations department called and I we confirmed the details of the handset and plan. I then was informed that the monthly fee would be R589 per month. I advised the agent that that was incorrect and they would need to check this out. She then asked if I wanted to cancel the deal. I rep**** no, vodacom will need to sort this out as I accepted the deal at R515 per month and that they rather put the deal on hold till this is sorted out.

The next day I phoned the vodacom call center again and confirmed the details of the deal with them. The agent confirmed that the deal would be for R515 per month as originally agreed upon. the reference number is 1-6D3Y-1850

On Friday, I called the call center so that I could advise the confirmations department to go ahead with the deal. The agent looked at the deal and confirmed a subscription of R249 per month. I informed him that this was wrong and that the subscription was R515 per month.

When I did not receive a call from the confirmations department I then called the call center and asked to be put through. I advised them that I would take the deal for R515 per month.

On Monday, I called the call center to find out when my device would be delivered. and was advised that my contract subscription was now R598-00 per month. I advised that this was incorrect and we then went through the details of the contract. I was then advised that I was to be charged R75 for the 1gb of data on the plan. I advised that this was not correct as the data was already included in the deal as is the case with the Smart S deals.

On Wednesday (16/05/18) I received a call from a 'Solutions Expert' department. The lady then informed me that the subscription was R598 per month. she said that this was due to the additional 1gb of data being added on to the plan. I advised her that this was not according to the conversation I had with the lady I took the contract with and this would amount to misrepresentation as I asked the lady to confirm, more than once, the full subscription for the month and was quoted R515 when taking out the contract. The lady then advised me to look at my paperwork to which I rep**** that I had none due to the contract being taken over the phone. She then advised that she would email me the invoice.

I then received an SMS from vodacom that the query (ref: 1- ********** ********** ) has been closed however the invoice emailed to me from vodacom still reads R598.59.

Finding this all to be very vague, I called the call center today to find out if I was to be charged for the 1gb of data. I was advised that I would not.

CAN SOMEONE AT VODACOM PLEASE GIVE ME AN ANSWER THAT DOES NOT CHANGE EVERY 5 MINUTES.