Vodacom Misreporting on Credit Score

Item: Vodacom
Rating: 1
Author: ronelle P

In October 2025 Vodacom put a INCORRECT note on my credit score that I had missed an instalment for the first time in 5+ years with them. I posted a review and I was contacted by Vodacom who acknowledged that the error was on their system and that my credit score would be rectified in 1 week. It's now 3 months later and Vodacom has not removed this as yet from my credit score !

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jan 2026, 07:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Jan 2026, 07:23

Official

ronelle P's updateReviewer Update

30 Jan 2026, 16:45

Good afternoon

Vodacom keeps calling but cuts it when I answer.

Please give me a specific time and date?

Thank you
Ronelle

ronelle P's update30 Jan 2026, 16:45

Reviewer Update

Good afternoon

Vodacom keeps calling but cuts it when I answer.

Please give me a specific time and date?

Thank you
Ronelle