Vodacom: Misled to take contract

Last year May, I misled by a Vodacom agent to take up a new data contract. He explained it as an upgrade on the current one that I have. This was false. As a result, I now have two data contracts.

I enquired with Vodacom, and they sent me to the Mondo Call centre. Case number: ACO 149106

Mando investigated and found my complaint to be valid. The ****le was then collected by ram couriers from my house on 11th November 2021 (COL***7).

I have been following up (see below) with the call centre with no luck. I keep being told that the matter will be escalated each time.

The contract remains active. I am billed for data that I cannot even use.

Order of events:

06 November: Received call to inform me that my case was valid. 11 November: Ram collected the ****le 17 November: Followed up. No feedback. 21 April: Agent Akhona will send an escalation. Promised a 72hr turnaround. No feedback 23 May 2022: Agent Andiswa will send an urgent email and process the refund Today: Agent Samke – Will escalated to manager. She has promised that she will call me back, however they never do.

I need this contract to be cancelled as promised and to be reimbursed all fees from date of instatement.