Vodacom Misled Me – Unauthorised Charges & Billing Shock

I contacted Vodacom to cancel lines and reduce my costs, and instead was talked into a “cheaper” migration that has done the exact opposite.

Now I’m dealing with:

An undisclosed R1,437.50 migration fee A monthly bill that has doubled Being locked into something I never agreed to

This is not a misunderstanding — it is misleading sales conduct and a clear breach of the Consumer Protection Act (Sections 41, 48, and 54).

Ref: ***

I have already raised this, but I expect immediate action:

Reverse the fee Fix my billing Cancel these lines without penalty

If this is not resolved urgently, I will escalate to the National Consumer Commission and pursue this further.

This is unacceptable treatment of a long-standing customer.