VODACOM MISLEADS CUSTOMERS INTO DOING AN UPGRADE

ON 11 NOV 15, 7.15 PM, I CALLED ZAMA FROM UPGRADES TO CHANGE MY DATA SIM INTO A VOICE CONTRACT. SHE QUOTED ME R449, ABOUT R100 MORE THAN I HAD BEEN PAYING. FOR THIS I WOULD GET A NEW S6 PLUS R200 AIRTIME WHICH I WOULD HAVE TO CONVERT TO DATA FOR THE FIRST 3 MTHS. THEREAFTER, ON 01 MAR 16, I COULD MIGRATE TO A DATE PACK OF 2GB FOR R109 PM. THIS MORNING WHEN I TRIED TO DO SO, I WAS TOLD BY WENDY, THAT I MUST PAY R1795 MIGRATION COST BECAUSE I AM \DOWNGRADING\". NONE OF THIS WAS MENTIONED BY ZAMA IN THE SALES PROCESS, BECAUSE SHE OBVIOUSLY WANTED THE SALE. SHE WAS THEREFORE LYING TO ME AND MISREPRESENTED THE TRUE SITUATION, OR WENDY DOES NOT KNOW WHAT SHE IS TALKING ABOUT. SHE WENT BACK TO HER COLLEAUGES TO DOUBLE CHECK AND STILL CALLED ME AFTERWARDS WITH THE SAME STORY, BASICALLY, SORRY FOR YOU, YOU WILL PAY THE MIGRATION FEE. I CANNOT UNDERSTAND HOW I AM \"DOWNGRADING\" WHEN I AM SPENDING MORE PER MONTH, THEY GOT AN UPGRADE IN THE PROCESS, AND I AM PREPARED TO STILL PAY AN ADDITIONAL R109 PM TO GET 2GB DATA? I TOLD WENDY SHE BEST GET HER SUPERVISOR TO CALL WITHIN 30 MINUTES TO RECTIFY, OR ELSE I WAS GOING ONTO HELLOPETER. NOBODY CALLED, THEY THINK THE R2,200 I SPEND PM HAS NO VALUE "