Vodacom misleads clients

On the 12/13 October, I received a phone call from Vodacom consultant, the consultant told me that I have been a loyal customer for Vodacom for along time and I have been chosen to get data from the first of November. I told her I’m not interested because I don’t want my package to be upgraded because I don’t have the budget for it and she said no is for free because of being a loyal client. On the second week when I open my Voda app I saw that my bill has changed, I then chatted with TOBI on the App and TOBI couldn’t assist and transfer me to a consultant which I told her my story and transferred me to her team leader and I was told my there’s a problem with Voda app because on their side my bill has not changed and the team leader promised That he will monitor the account and give a call if there’s any changes now I’m surprised when the send bill. I immediately spoke to ToBI on the App which I was transferred to a consultant who couldn’t give me a straight answer and I was transferred to someone who dropped the call on me. Very disappointed with Vodacom and how they service their clients and I’m asking myself how many people are being ****med by their consultant.